CIMB said it will be contacting customers with “direct debit” charges on their debit cards via SMS from the number 62666.
The issue made CIMB a trending topic on Twitter today (April 4), as over 60,000 tweets were posted about it, as many worried that the transactions were unauthorised, and money was being siphoned from their account.
“We will be reaching out to the affected customers today,” a spokesperson told LifestyleTech.
CIMB, in a statement, also claimed that the transactions are legitimate purchases made by customers for online services: “We would like to reassure affected customers that the recent ‘direct debit’ transactions are legitimate debit card transactions done by customers.”
It added that there were isolated incidents relating to incomplete transactions performed by customers with overseas merchants, including subscribing to streaming services.
However, the transaction descriptions were re-termed as “direct debits”, which caused confusion, it said.
“We apologise for the confusion and we will be communicating with the affected customers directly,” CIMB said.
Alternatively, customers can also reach out to the bank by calling the Customer Call Centre at (03) 6204-7788 or check the website for more contact info.